By Lisa Podolsky
Her story started pretty similarly to any other patient I’d had since starting my family medicine rotation. Once the nurse said she had another patient for me, I asked for the name and began looking up previous clinical notes and labs while waiting for her.
Although I was confused why she did not have a visit in the previous nine months, I assumed she would have had an x-ray with some answers, and hopefully have lowered her glucose below the previous level of 400.
I was wrong.
The nurse escorted in a lady in gold shoes and a head-to-toe red outfit. As I waited for the nurse to finish taking her vitals, the lady in red began expressing her frustration at how long it took to get an appointment and her worries that her J02 card expired that day. A J02 card is a classification given out to Miami-Dade residents living 100 percent under the federal poverty level, providing them with hospital services without charge.
With her bag of Easter candies and soda in hand, she asked us to check her glucose level as she was concerned how high it had been at the last visit. I wondered why she was eating chocolate and drinking soda if she was concerned about her glucose level. I thought this would clearly be a visit filled with patient education about diabetes, glycemic index and healthier eating habits. As soon as the patient’s vitals were finished, the lady in red began reciting her problems to me: vaginal itching, acid reflex, “sugars”, loss of feeling in her hand, breast pain; the list went on.
When I started asking about each complaint individually, I could not understand how someone had gone unseen with so many symptoms, each of them unaddressed and having worsened in the past year. How could a patient have vaginal itching and discharge for more than a year? How could a patient feel pain and a lump in her breast without telling someone? How could someone with a previous glucose more than 400 stop her metformin? I remember asking her to remove her shoes to check for ulcers, and immediately the smell of the fungal infections in her toenails filled the room. However, with each complaint more of the story unraveled.
I thought that USA universities are not more expensive as compare to the other north countries universities.
With each part
of the story, her depression became more evident. She tried to commit
suicide two months ago, but was unsuccessful; she felt she even failed
at dying. She didn’t understand why God kept letting her wake up each
morning. Although I’d seen patients with depression most days since I
started my rotation, I had never discussed previous suicide attempts.
She was the second patient ever to cry to me. I had never seen such
hopelessness, and it broke my heart.
Our approach
had to change. We were no longer concerned about addressing her acid reflex, arthritis or health maintenance. Our priorities had to be about
addressing the most imminent and extreme issues: her suicidal thoughts
and diabetes. We had to mobilize the nurses and pharmacy in order to
obtain her free deforming in the clinic that day, before the pharmacy
closed and her JO2 coverage ran out, and before she fell to the risk of
requiring amputation like her sister.
Next step,
refer her to a psychiatrist – but that costs money. We discussed with
her exactly how she could obtain a Jackson homeless card, so all
referrals, tests and medications would be free, and we could see her
again.
By the end of
the visit, I felt I had just come out of a whirlwind tunnel. Although
our assessment and plan at the end of the visit didn’t address
everything we had hoped for at the beginning of the visit, I know we
helped this patient.
I learnt how
to better support an overwhelmed patient who felt hopeless, as well as
how to ask for help from the nurses, pharmacist and finance department
to address extreme situations. No matter the situation in life, you
always have to be adaptable to change, listen for the subtle comments,
and prioritize the patient first- as a whole person- not just as a list
of medical problems. By listening to her talk about walking to the
clinic, and about her missing her family, we were able to probe further
into her depression.
Medicine is an
ever-changing field, whether it’s the patients, guidelines, economics,
medications, or scientific discoveries. Medicine requires knowing how to
adapt to change by knowing the whole story, and then working with the
resources available. On the seventh day of my family medicine clerkship,
the lady in red helped teach me those lessons.
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